FAQs

Here are some of our most frequently asked questions. If you can’t find what you are looking for, please contact us.

What can I expect during the installation?

All alarms are expertly installed, concealing wires and leaving your house protected with a well installed Intruder Alarm System, no damage to decor in your home and no mess left behind. We here at HSi pride ourselves on a neat and tidy job.

What if I have any problems after installation?

If any problems do occur after installation, we do offer maintenance contracts to keep all systems working and fault free. Even if your alarm system was not installed by HSi, our maintenance contracts are still welcomed. A visit will be arranged to check and test the existing system and any work required to bring the alarm system up to standards would be undertaken before the maintenance contract commences. Our engineers are able to work on all alarm systems, regardless of who has installed them and will quickly diagnose the problem and give you a price prior to commencing any work on the system. Our alarm system call out service covers not only our local Bolton area, but the whole of the North West. All call outs are free of charge.

How do I know I can trust the products HSi supply?

HSi is an NSI Silver accredited company. This accreditation is designed for ‘Product Certification’ Refers to the ‘Product Certification’ against sector specific standards, e.g. BS7858, BS8243.

What happens if everyone just ignores my alarm?

Unfortunately, there is nothing you can do if the public or your neighbours do nothing about the alarm being activated. However, we do have systems that will not be ignored, these alarms will sound internally and externally, or will alert a monitoring station/police station or the key holder on their mobile phone.

Can I set my alarm for different areas, for example when i go to bed?

Yes, all of our alarm systems can be ‘part-set’. For home alarms you can set the system so it allows you to move around as much as you like upstairs but the alarm is still active downstairs.

What is a ‘monitored’ burglar alarm?

A monitored alarm system is connected to a dedicated monitoring station. If your alarm is activated, they will contact the correct key holders and the Police where applicable. So if your alarm is activated it will not be ignored.

Will my pets set off my alarm when I’m at work?

No, we can install Pet Sensitive alarm systems. For more information about them click here.

Are wireless burglar alarms as good as wired burglar alarms?

Wireless vs Hardwired Security systems – This page explains the main factors you should take into consideration when deciding if you should go with a hardwired or a wireless security system.

Reliability – Whether you choose wired or wireless, your security system must be reliable enough to detect a break in attempt or other emergency event and alert the proper person or authority in time. After 10 years of wireless installations and a lot of technology moving on, there are no longer many problems with reliability or false alarms in wireless systems that have been installed by a professional. Home security manufacturers are continuously investing in improving the wireless technology of alarm systems.

Time & Money – With hardwired alarms being more time consuming compared to wireless alarm systems, the technology is cheaper, sometimes if it is a larger job hardwired alarm systems could cost more through labour costs. Wireless systems and the components inside them are much more expensive, however the installation time for wireless system is shorter and there is much less hassle compared to a hardwired system. The maintenance costs of a wireless system are more than a hardwired system would be, every 2 to 3 years the batteries inside of the wireless system will need changing. In general, hardwired systems are maintenance free.

Will my alarm work in a power cut?

In general most alarms will work in the event of a power failure. All of our alarm control panels incorporate a standby battery which will power the system in the event of a mains electricity failure. The industry standard is for the battery to power the system for a min of 8 hours. If the system is armed and there is a power failure the standby battery will hold the alarm in its current status until the power is restored.